Account Manager

Job Summary

Managing a portfolio of small to medium-sized business accounts, the full-time remote Account Manager will be responsible for onboarding, client relationship management, and driving account expansion through upselling and cross-selling opportunities.

Key responsibilities

• Develop and maintain long-term relationships with clients, ensuring their needs are met and acting as the primary resource for account support
• Drive retention and expansion revenue by conducting personalized onboarding, training, and ongoing support to maximize product usage
• Monitor client usage KPIs and address under-utilization risks while collaborating with cross-functional teams to enhance client success

Required qualifications

• Minimum of 3 years' experience in a B2B Account Management role with a proven track record of exceeding quotas
• Bachelor's degree or equivalent professional experience is required
• Strong interpersonal skills and a flair for nurturing client relationships
• Advanced working knowledge of MS Office Suite, particularly Excel, and familiarity with CRM software
• Ability to work independently and collaboratively in a team environment