Account Manager

Job Summary

Managing a portfolio of named customer accounts, the full-time remote Account Manager will serve as the primary point of contact, focusing on customer retention, contract renewals, and identifying new business opportunities while ensuring customer satisfaction.

Key responsibilities

• Operate as the primary commercial contact for named accounts, ensuring relationship health and customer experience
• Develop strategic account plans and maintain a deep understanding of customer needs to drive profitable revenue
• Collaborate with cross-functional teams to deliver tailored solutions and maintain account health

Required qualifications

• Account management experience in a software selling context, with a proven track record of managing named accounts
• Experience in ERP, SaaS, or CRM sales
• Demonstrated ability to retain and grow revenue, including negotiating renewals and long-term contracts
• Bachelor's degree in a science, IT, or business subject
• Proficiency with CRM tools and a structured sales process