Account Manager
Job Summary
Owning and growing relationships with strategic enterprise customers, the full-time Account Manager will collaborate cross-functionally to ensure customer satisfaction and drive platform adoption in a remote environment.
Key responsibilities
- Manage a portfolio of strategic accounts post-sale, ensuring customer retention and satisfaction
- Develop strong relationships with customer stakeholders, acting as a trusted partner and voice of the customer
- Identify cross-sell opportunities and work with sales to close deals while tracking account health and addressing risks proactively
Required qualifications
- 7+ years of experience in account management or customer success at a B2B SaaS company
- Experience working with enterprise accounts and senior stakeholders
- Familiarity with AI, contact center technology, or customer experience tools is a strong plus
- Proven track record of meeting and exceeding individual quotas tied to customer retention and growth
- Strategic thinker with a customer-first mindset and strong relationship management skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,980 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
