Account Manager

Job Summary

Managing client relationships remotely, the full-time Account Manager will focus on customer retention, revenue growth, and selling additional marketing services while providing exceptional customer service.

Key responsibilities

• Maintain and grow assigned accounts by performing monthly reporting calls and providing proactive solutions to enhance website traffic and leads
• Promote and sell additional marketing and website services while facilitating client onboarding and training on best practices
• Handle customer inquiries and concerns, ensuring resolution and maintaining accurate records of interactions

Required qualifications

• 2+ years of customer service experience
• 1+ year of digital marketing experience preferred
• Experience working with a CRM preferred
• Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
• Strong technical aptitude and ability to learn quickly