Account Manager
Job Summary
Managing a portfolio of technical B2B SaaS customers, the full-time Account Manager will own the account lifecycle including onboarding, adoption, and renewals while working remotely to drive customer success and revenue growth.
Key responsibilities:
- Manage the full account lifecycle for B2B SaaS customers, focusing on onboarding, adoption, value realization, renewal, and expansion
- Build and maintain trusted relationships with key stakeholders including CTOs, product leaders, and engineering teams
- Develop account plans that align customer goals with integration strategies and commercial priorities, while overseeing renewal and expansion efforts
Required qualifications:
- 5+ years of experience in account management, customer success, or a related customer-facing role in a technical B2B SaaS environment
- Proven track record of owning revenue across a customer portfolio, including renewals and expansions
- Experience working with technical software products and engaging with product and engineering stakeholders
- Ability to clearly communicate complex technical concepts to both technical and non-technical audiences
- Strong business acumen with a focus on connecting product adoption to measurable customer value and strategic priorities
Complete Job Description
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