Account Manager
Job Summary
Owning and growing a portfolio of enterprise accounts, the full-time Account Manager will serve as the primary contact for high-value customers, managing renewals, expansions, and ensuring long-term success while collaborating with Sales, Customer Success, and Product teams.
Key responsibilities
- Manage the post-sale lifecycle for a portfolio of accounts, including quarterly business reviews and renewals
- Identify upsell and cross-sell opportunities to drive net revenue retention above 120%
- Lead executive business reviews and translate platform data into insights for C-suite stakeholders
Required qualifications
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Proven track record of meeting or exceeding gross revenue retention and upsell targets on enterprise accounts
- Strong executive presence for engaging VP and C-level stakeholders
- Experience managing complex, multi-stakeholder accounts with long sales cycles
- Familiarity with SaaS platforms, preferably within the Salesforce ecosystem
Complete Job Description
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