Account Manager

Job Summary

Owning and growing a portfolio of enterprise accounts, the full-time Account Manager will serve as the primary point of contact for high-value customers, focusing on renewals, expansions, and ensuring customer success through collaboration with Sales, Customer Success, and Product teams.

Key responsibilities

• Manage the post-sale lifecycle for accounts, including quarterly business reviews, renewals, and expansions
• Identify upsell and cross-sell opportunities while driving net revenue retention above 120%
• Lead executive business reviews and translate platform data into actionable insights for C-suite stakeholders

Required qualifications

• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
• Proven track record of meeting or exceeding growth and retention targets on enterprise accounts ($100K+ ACV)
• Strong executive presence and experience engaging with VP and C-level stakeholders
• Experience managing complex, multi-stakeholder accounts with long sales cycles
• Familiarity with SaaS platforms, preferably within the Salesforce ecosystem