Account Manager

Job Summary

Developing and maintaining trusted advisor relationships with clients, the full-time remote Account Manager will manage operational execution of client strategies, facilitate meetings, and collaborate with internal and external stakeholders to enhance customer experience and retention.

Key responsibilities

• Develop and maintain relationships with existing customers to enhance retention
• Collaborate with internal stakeholders and external vendors to deliver efficient customer service and benefit solutions
• Facilitate client meetings to resolve action items and provide status updates on benefit changes

Required qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent experience
• Knowledge of pharmacy benefits management, insurance, or healthcare industry
• 3 years of experience in a customer service role
• Experience in critical thinking, prioritization, and relationship building
• Ability to interact cooperatively and respectfully with other employees