Account Manager

Job Summary

Managing customer and distributor orders, the full-time Account Manager will act as a liaison between external customers and internal teams, ensuring accurate order processing and maintaining positive relationships while working onsite Monday through Thursday and remotely on Fridays.

Key responsibilities:

• Receive and process customer orders and inquiries, ensuring accurate entry and acknowledgment
• Maintain ongoing relationships with assigned customers and track order activity to address potential delivery issues
• Provide standard pricing, product availability, and schedule information while serving as a communication link between customers and internal teams

Required qualifications:

• High School Diploma required; Associate's or Bachelor's degree in a relevant field preferred
• 2-5 years of customer service experience in an office setting, preferably within a manufacturing company
• Working knowledge of US trade compliance, including import/export regulations and free trade agreements
• Proficiency in Microsoft Word and Excel; knowledge of SAP preferred
• Ability to manage multiple priorities and adapt to changing business needs