Account Manager

Job Summary

Building and nurturing relationships with high-potential customers, the full-time remote Account Manager will manage approximately 300 commercial accounts, driving adoption and expansion while ensuring customer success through proactive engagement and technical guidance.

Key responsibilities

• Manage a large portfolio of commercial accounts using a programmatic engagement model to deliver consistent value
• Develop and implement scalable programs for customer onboarding, education, and lifecycle engagement
• Collaborate with cross-functional teams to identify customer insights and influence product improvements

Required qualifications

• 5+ years of experience in a customer-facing role, preferably in cloud infrastructure or developer tooling
• Proven track record in managing renewals and identifying expansion opportunities
• Familiarity with using product usage data to assess customer health and risks
• Strong ability to build rapport with stakeholders at all levels, including C-level executives
• Experience in product-led growth environments and engaging self-service customers