Account Manager

Job Summary

To drive revenue expansion and client retention, the full-time remote Account Manager will manage account plans, cultivate relationships with key stakeholders, and collaborate with cross-functional teams to identify upsell opportunities and ensure client satisfaction.

Key responsibilities

• Build and execute account plans to drive growth and retention across multi-location customers
• Act as a trusted advisor, ensuring clients maximize value from SOCi's platform and services
• Identify upsell and cross-sell opportunities to expand SOCi's footprint within existing accounts

Required qualifications

• 5+ years of experience in a quota carrying Account Management or Sales role, preferably in a B2B or SaaS environment
• Proven success in contract renewals, negotiations, and upselling to existing clients
• Experience managing multiple deals simultaneously with strong organizational skills
• Multi-location brands experience and existing industry contacts/relationships preferred
• Salesforce or equivalent CRM experience