Account Manager
Job Summary
Owning a portfolio of customers, the remote Account Manager will drive renewal, expansion, and long-term customer value while proactively managing retention outcomes and creating an expansion pipeline.
Key responsibilities
- Manage renewal and retention outcomes across a defined book of business
- Build and convert an expansion pipeline through upselling and cross-selling
- Conduct executive-level business reviews tied to customer outcomes and ROI
Required qualifications
- 3-5 years in account management, sales, or customer-facing revenue roles in SaaS
- Proven ability to meet or exceed retention and expansion targets
- Experience managing a book of business with quota accountability
- Strong commercial instincts to negotiate and close deals
- Familiarity with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)
Complete Job Description
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