Account Manager
Job Summary
Managing a portfolio of clients, the full-time remote Account Manager will drive customer retention and portfolio expansion, conduct executive business reviews, and serve as a strategic partner to clients in the B2B SaaS sector.
Key responsibilities
- Lead the full renewal cycle and develop proactive strategies to ensure client retention and identify growth opportunities
- Build and maintain customer health frameworks, tracking key metrics to prevent escalations
- Act as the internal advocate for clients, collaborating with various teams to address issues and enhance product offerings
Required qualifications
- 3+ years of experience in Account Management or Customer Success within B2B SaaS
- Proven track record of managing a book of business, including renewals and account growth
- Experience with customer health metrics and proactive engagement strategies
- Comfortable conducting Executive Business Reviews with multi-stakeholder accounts
- Business fluency in English and proficiency with CRM tools like HubSpot
Complete Job Description
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