Account Manager
Job Summary
Owning the customer journey for a diverse portfolio of mid-market accounts, the full-time Account Manager will manage onboarding, retention, and proactive communication while working remotely to ensure sustained value realization from training programs.
Key responsibilities
- Lead the onboarding process by scheduling kickoff meetings and documenting commitments
- Build and maintain relationships with key contacts and decision-makers across assigned accounts
- Conduct proactive check-ins and business reviews to align with customer needs and account value
Required qualifications
- Bachelor's degree or equivalent experience
- 1+ years in account management, customer success, or similar customer-facing roles
- Experience managing a portfolio of mid-market customers, including renewals and adoption
- Demonstrated ability to manage competing priorities across a book of business
- CRM proficiency for account plans and renewal pipeline management
Complete Job Description
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