Account Manager

Job Summary

To support client success in a remote environment, the full-time Account Manager will ensure customer satisfaction and retention by building relationships with operational leadership, managing post-sale activities, and collaborating across teams to resolve client issues.

Key responsibilities

• Manage customer satisfaction and retention for assigned clients through effective relationship building
• Oversee the development and maintenance of client success plans, ensuring alignment with business goals
• Coordinate cross-functional teams to address escalated client issues and identify product gaps

Required qualifications

• 3-5 years of account management or relationship management experience in the healthcare sector
• Strong knowledge of commercial health insurance and pharmacy benefits
• Bachelor's degree or equivalent experience required
• Proven ability to communicate effectively with executive-level stakeholders
• Experience in conflict resolution and managing client expectations