Account Manager

Job Summary

To support a growing sales organization, the full-time Account Manager will manage the customer journey post-sale, focusing on onboarding, adoption, and account growth for youth sports clients in a remote environment.

Key responsibilities

• Lead the post-sale transition and onboarding process for new clients, ensuring a seamless handoff and successful launch
• Drive customer adoption and account growth through proactive relationship management and regular check-ins with key stakeholders
• Own the renewal process for the assigned portfolio, maintaining account health and achieving retention and expansion goals

Required qualifications

• 3-5+ years of B2B or B2B2C account management or customer success experience
• Proven track record of meeting or exceeding retention, renewal, and growth goals
• Experience onboarding and managing multi-stakeholder accounts
• Strong consultative and relationship-building skills, with the ability to connect customer goals to measurable outcomes
• Familiarity with CRM and customer success platforms such as HubSpot or Salesforce