Account Manager - Australia

Job Summary

Owning a book of ramped and tenured jewellery retailers, the full-time Account Manager - Australia will focus on customer retention and revenue growth, managing accounts remotely while collaborating with cross-functional teams.

Key responsibilities

• Serve as the primary commercial contact for ANZ jewellery retailers, ensuring customer satisfaction and retention
• Identify churn risks and implement strategies to protect and grow net revenue across accounts
• Conduct regular business reviews and collaborate with operations and support teams to resolve customer issues efficiently

Required qualifications

• 3+ years of experience in B2B account management, inside sales, or customer success with a focus on revenue or retention targets
• Proven track record of retaining and growing existing accounts
• Strong organizational skills and ability to manage a large book of business remotely
• Experience with CRM systems, preferably Salesforce
• Based in Australia with full working rights and excellent written and spoken English