Account Manager, Canada

Job Summary

A company is looking for an Account Manager to maximize customer retention, growth, and satisfaction across an assigned portfolio of accounts.

Key Responsibilities

• Manage a portfolio of accounts, focusing on renewals, expansion, and satisfaction initiatives
• Develop and execute strategies for account growth through business reviews and product discussions
• Act as a trusted advisor, coordinating resolutions for customer issues and advocating for customer needs

Required Qualifications

• 3-5 years of experience in account management or customer success, preferably in a SaaS environment
• Proven ability to drive renewals and retention through effective account management practices
• Analytical mindset with experience using data for decision-making and strategy optimization
• Proficiency with CRM platforms, particularly Salesforce
• Ability to manage multiple priorities and work cross-functionally