Account Manager - Contact Center

Job Summary

A company is looking for an Account Manager (Contact Center).

Key Responsibilities

• Establish and maintain effective relationships with clients, providing consultative support and strategic partnership
• Manage customer service teams and oversee daily operations to meet program objectives and service levels
• Deliver actionable reporting and analysis while coaching and motivating team members to achieve account goals

Required Qualifications

• Bachelor's Degree preferred with 5-7 years of experience in the contact center industry, particularly in consumer packaged goods or healthcare
• Strong understanding of contact center environments and experience with telephony software and CRM systems
• Demonstrated success in account management and customer service management
• Advanced skills in Microsoft Office applications
• Knowledge of regulatory requirements for consumer packaged goods and crisis management