Account Manager Customer Success

Job Summary

A company is looking for an Account Manager, Customer Success.

Key Responsibilities

• Manage post-implementation client relationships and ensure product adoption and retention
• Identify and pursue opportunities for account upgrades and cross-sells through data analysis and relationship mapping
• Monitor account health and implement proactive recovery plans for at-risk accounts

Required Qualifications

• 3-7+ years of experience in SaaS customer success or account management
• Direct experience managing SMB and Mid-Market client portfolios
• Proven ability to build multi-threaded relationships across various stakeholders
• Demonstrated success in driving product adoption and revenue growth
• Strong analytical skills to interpret usage data and customer trends