Account Manager Customer Success

Job Summary

A company is looking for an Account Manager, Customer Success - (Retention & Renewals).

Key Responsibilities

• Own retention and renewal outcomes for a defined portfolio of higher education clients
• Build trusted advisor relationships with key client stakeholders and lead structured account planning
• Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs

Required Qualifications

• 3+ years of experience in Customer Success or Account Management within a SaaS or technology environment
• Demonstrated experience owning renewals and retention, including renewal planning
• Experience managing annual and multi-year contracts strongly preferred
• Experience supporting higher education or similarly complex, relationship-driven customers preferred
• Highly organized and proactive, accountable for outcomes