Account Manager - Customer Success

Job Summary

Owning and growing a portfolio of high-value Business accounts, the full-time remote Account Manager - Customer Success will focus on reducing churn, driving upgrades, and ensuring customers consistently see ROI from the platform while building strong relationships with sales teams and agencies.

Key responsibilities

• Onboard new Business accounts and ensure fast time-to-value through check-ins
• Reduce churn by implementing health scoring, retention calls, and at-risk flagging
• Upgrade startup accounts and convert monthly subscriptions to yearly through proactive outreach

Required qualifications

• Minimum 2 years in account management, customer success, or client-facing roles
• Understanding of business funnels, sales cycles, and revenue metrics
• Proven ability to reduce churn and drive product adoption
• Experience with sales tech, CRM, or lead generation tools
• Background working with high-ticket sales teams, agencies, or coaching businesses