Account Manager, Digital Cloud

Job Summary

Managing a portfolio of assigned accounts, the full-time Account Manager, Digital Cloud will serve as the single point of contact for clients, ensuring proactive engagement, issue resolution coordination, and driving upsell opportunities in a remote environment.

Key responsibilities

• Serve as the primary contact for an assigned set of accounts, managing proactive check-ins and roadmap conversations
• Coordinate technical resources to resolve customer issues while maintaining clear communication throughout the process
• Drive expansion, upsell, and annual-contract conversion within the assigned book of business

Required qualifications

• Experience in end-to-end account management or customer success with a focus on strategic relationship-building
• Ability to manage commercial responsibilities without a sales-first approach
• Strong organizational skills to maintain up-to-date account documentation for continuity
• Confidence in coordinating technical resources without directly resolving technical issues