Account Manager, Direct Mail

Job Summary

Managing multiple client projects from start to finish, the full-time Account Manager, Direct Mail will take ownership of direct mail campaigns, ensuring client satisfaction and effective communication while working remotely.

Key responsibilities

• Serve as the primary point of contact for clients, ensuring satisfaction and retention through responsive service
• Oversee production efforts and manage direct mail campaigns from inception to delivery, adhering to compliance and quality control procedures
• Conduct competitive bidding, procurement, and budgeting while managing project schedules and coordinating with internal teams and external suppliers

Required qualifications

• Experience in the direct mail or printing/mailing industry
• Proven ability to work independently on multiple projects while meeting deadlines
• Strong customer service skills with a track record of developing relationships with internal and external partners
• Familiarity with pricing, proposals, billing, and postage reconciliations
• Working knowledge of printing methods, data processing, and mail shop operations