Account Manager, Existing Accounts

Job Summary

A company is looking for an Account Manager for Existing Accounts.

Key Responsibilities

• Own and nurture relationships with existing accounts, ensuring customer support and satisfaction
• Identify and create expansion opportunities by analyzing customer needs and platform usage
• Drive mutual success through structured touchpoints and shared success plans, ensuring alignment on outcomes

Required Qualifications

• 3+ years of account management or post-sale B2B SaaS experience
• Familiarity with SMB and mid-market customers; healthcare tech experience is a plus
• Fluency in structured account management frameworks and methodologies
• Intellectual curiosity with a focus on understanding customer success and challenges
• Ability to adapt and thrive in an evolving environment, creating structure where needed