Account Manager for Medical Records

Job Summary

Managing the progression of medical records and insurance-related work, the full-time remote Account Manager for Medical Records will ensure timely completion of orders while fostering relationships with customers and vendors.

Key Responsibilities

• Monitor workflow progression, identify stalls, and drive orders to completion against SLA targets
• Manage relationships with medical records providers and insurance carriers to ensure quality and responsiveness
• Build and maintain long-lasting customer relationships as the primary point of contact for assigned accounts

Required Qualifications

• Experience in Customer Support, Account Management, or vendor/workflow coordination preferred
• Familiarity with medical records retrieval or insurance carrier processes is a strong plus
• Prior experience working with SaaS business platforms
• Strong organizational skills and ability to manage multiple concurrent orders
• Comprehensive understanding of the account management journey