Account Manager for Scaled Accounts

Job Summary

A company is looking for a Scaled Account Manager to lead and scale a program focused on engaging and retaining small customer segments.

Key Responsibilities

• Own the renewal process for the assigned accounts, ensuring timely renewals
• Identify expansion opportunities and collaborate cross-functionally to close them
• Build and manage a tech-touch customer engagement program, automating customer journeys and tracking performance

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role
• Hands-on experience with automation workflows and tools
• Proven ability to balance tech-enabled engagement strategies with relationship-driven interactions
• Operational mindset with a focus on building and improving processes
• Self-starter who thrives in fast-paced, cross-functional environments