Account Manager for SMB
Job Summary
Managing a portfolio of small to medium-sized business sellers, the full-time Account Manager for SMB will drive sustainable GMV growth through relationship management, strategic business support, and data-driven insights in a remote environment.
Key responsibilities
- Own the commercial performance and GMV growth for assigned sellers, acting as a trusted advisor throughout a year-long engagement
- Optimize seller listings for discoverability and conversion, leading structured monthly business reviews to translate performance insights into growth strategies
- Collaborate with internal partners to onboard new clients and address challenges, ensuring a seamless seller experience
Required qualifications
- 2-3+ years of experience in account management, client services, or customer success
- Demonstrated success in delivering revenue growth in a commercially driven environment
- Strong analytical skills and proficiency with CRM systems and productivity tools
- Associate's degree required; Bachelor's degree preferred or equivalent relevant experience
- Experience in eCommerce or B2C sales is a plus
Complete Job Description
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