Account Manager (Franchise Development)

Job Summary

To support a growing digital marketing agency, the full-time remote Account Manager (Franchise Development) will develop and manage high-value client relationships, focusing on client retention, revenue growth, and strategic advisory across multi-channel marketing efforts.

Key Responsibilities

• Serve as the strategic day-to-day point of contact and trusted advisor for key accounts, managing client expectations and multi-channel strategies
• Monitor account health and lead client check-in calls and Quarterly Business Reviews to maximize client satisfaction and retention
• Own the client upsell and renewal process, forecasting key account metrics and driving new business growth through client loyalty

Required Qualifications

• 5+ years of experience in account management or similar roles within a digital marketing agency supporting franchise or enterprise clients
• Strong understanding of digital marketing channels including Paid Media, SEO, Website Development, and Analytics
• Proven success in sales, account growth, and managing client retention metrics
• Exceptional communication skills with a track record of building rapport with business executives
• Proactive in identifying business development opportunities and navigating complex projects in high-growth environments