Account Manager II

Job Summary

A company is looking for an Account Manager II/Customer Success Account Manager.

Key Responsibilities

• Manage proactive renewal processes and track customer interactions to reduce churn
• Utilize tools like NetSuite for managing customer records and creating quotes
• Follow up on leads and assist with pipeline management and forecasting

Required Qualifications

• 2-5 years of experience in customer success, business development, or account management
• Proficiency with CRM systems, preferably NetSuite
• A proactive mindset focused on improving processes and customer experience
• Ability to manage multiple tasks and deadlines effectively
• Experience working cross-functionally with various teams