Account Manager II

Job Summary

Managing a portfolio of clients, the full-time Account Manager II will serve as a trusted advisor, driving customer success through strategic engagement, product adoption, and account growth in a remote environment.

Key responsibilities

• Build and maintain trusted relationships with customers, conducting business assessments and recommending tailored solutions
• Develop and manage customer success plans, monitor account health, and proactively address risks to ensure value realization
• Own the renewal lifecycle, including negotiations and identifying upsell opportunities, while collaborating with internal teams to enhance the customer experience

Required qualifications

• 3+ years of experience in customer success, account management, or consultative sales within a SaaS or subscription-based environment
• Proven track record of managing the full customer lifecycle, including renewals and expansion
• Experience in conducting business assessments and developing measurable customer success plans
• Strong relationship-building, presentation, negotiation, and value-storytelling skills
• Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools