Account Manager - Mid-Market Segment

Job Summary

Owning the full commercial relationship and customer success for a portfolio of 50 to 100 mid-market accounts, the full-time Account Manager - Mid-Market Segment will drive meaningful outcomes and expansions while working remotely across the United States.

Key responsibilities

• Manage customer success and revenue outcomes, focusing on renewals and cross-selling into ElevenLabs' product suite
• Advise clients on agent design, voice customization, and integrations, ensuring they derive maximum value from the products
• Utilize product data to identify health signals and expansion opportunities, proactively addressing potential risks of churn

Required qualifications

• 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
• Proven track record of owning revenue outcomes, including quotas, renewals, and expansions without relying on a sales team
• Ability to engage in technical conversations with developers or engineering teams, with familiarity in AI concepts, API integrations, and SDKs
• Experience using product data to monitor account health and identify expansion opportunities
• Strong interpersonal skills to build and maintain relationships with diverse stakeholders, including founders and technical leads