Account Manager Retention

Job Summary

A company is looking for an Account Manager, Retention.

Key Responsibilities:

• Maintain ownership and accountability of a book of business to achieve monthly retention targets
• Directly influence retention by managing renewals, handling requests to cancel or downgrade services, and identifying upsell opportunities
• Conduct proactive outreach to limit churn and prepare accounts for renewals

Required Qualifications:

• 2+ years in a revenue-responsible role with outcome-based performance expectations
• Experience in a quota or metrics accountability environment
• Renewal/retention/support/cancellation experience in a B2B setting
• Experience managing a large book of business with Accounts across multiple verticals/categories
• Comfortable with direct accountability for individual and team outcomes