Account Manager, SMB
Job Summary
Managing relationships with small and medium-sized business clients, the full-time Account Manager, SMB will focus on onboarding, retention, and driving customer success in a remote environment.
Key responsibilities
- Onboard new SMB clients and ensure a smooth transition to services
- Conduct regular check-ins and business reviews to maintain client satisfaction
- Collaborate with cross-functional teams to address client needs and improve service delivery
Required qualifications
- Proven experience in account management or customer success roles
- Strong understanding of SMB market dynamics and customer needs
- Ability to work independently in a remote setting
- Experience with CRM tools and customer success software
- Relevant degree or equivalent experience in a related field
Complete Job Description
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