Account Operations Manager

Job Summary

Driving operational excellence and governance, the full-time Account Operations and Performance Manager will oversee account performance, risk management, and continuous improvement initiatives while working remotely.

Key Responsibilities

• Develop and maintain the account performance management program, managing KPI and SLA reporting, scorecards, and governance processes
• Maintain account governance, compliance, and risk management programs, ensuring contract adherence and facilitating leadership reviews
• Lead organizational change management initiatives and partner with leadership teams to improve processes and drive efficiencies

Required Qualifications

• Bachelor's degree in business, Operations, Project Management, Organizational Leadership, or a related field
• 5-8+ years of experience in operations, account management, program management, or continuous improvement
• Experience supporting large, complex client accounts and cross-functional teams
• Proven success in leading change management and operational improvement initiatives
• Advanced SharePoint administration and strong Microsoft 365 skills