Account Processor
Job Summary
Supporting clients with their commercial credit card programs, the remote Account Processor will provide technical assistance through phone, email, and chat, ensuring a positive client experience while participating in a rotating schedule that includes overnight and daytime shifts.
Key responsibilities
- Address client issues by troubleshooting and determining appropriate resolutions to ensure maximum client satisfaction
- Collaborate closely with account management teams to provide effective support for Federal Government and commercial accounts
- Participate in a 24/7 support center model, managing client interactions across various communication channels
Required qualifications
- High School diploma/GED or equivalent
- Two to three years of experience in Customer Service
- Ability to pass a post-employment screening administered by the General Services Administration (GSA)
- Experience with helpdesk ticketing systems (e.g., ServiceNow) is preferred
Complete Job Description
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