Account Representative

Job Summary

Managing assigned customer accounts, the hybrid Account Representative will deliver high-touch service, serve as the primary liaison for clients, and ensure efficient handling of requests and issues.

Key responsibilities

• Serve as the primary point of contact for clients, building and maintaining long-term relationships
• Respond promptly to inquiries and resolve client issues with professionalism and discretion
• Support account maintenance activities and act as a liaison between clients and internal teams

Required qualifications

• 2-5 years of experience in customer service, account coordination, or client support roles
• Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)
• Strong organizational skills and the ability to manage multiple client relationships independently
• Exceptional customer service mindset with attention to detail
• Ability to work independently in a remote setting while maintaining accountability