Account Representative

Job Summary

Remote and full-time, the Account Representative will manage client accounts, ensuring satisfaction and retention while facilitating onboarding and support processes.

Key responsibilities

• Manage and maintain relationships with assigned client accounts
• Facilitate onboarding processes for new clients and provide ongoing support
• Monitor client satisfaction and retention metrics to drive improvements

Required qualifications

• Proven experience in account management or customer service roles
• Strong understanding of client relationship management
• Ability to work independently in a remote environment
• Familiarity with onboarding processes and customer support best practices
• Relevant degree or equivalent experience in a related field