Account Resolution Specialist

Job Summary

A company is looking for an Account Resolution Specialist to support loan resolution efforts through proactive outreach and customer-focused solutions.

Key Responsibilities

• Conduct high-volume outreach to engage borrowers regarding past-due federal student loans
• Assess borrower situations and explain available repayment or relief options
• Document borrower interactions and outcomes in internal databases accurately and timely

Qualifications

• High school diploma or GED required; equivalent experience considered
• Prior experience in collections, call center, or customer service environments
• Working knowledge of Microsoft-based systems and ability to navigate multiple platforms
• Professional demeanor with a customer-focused mindset
• Ability to interpret procedures and apply sound judgment in borrower interactions