Account Resolution Specialist

Job Summary

A company is looking for an Account Resolution Specialist to support internal customers by resolving issues and answering questions related to various systems.

Key Responsibilities

• Respond to escalated member calls and executive level escalations to provide quality service
• Assist the Accounting Department and Service Center Help Desk with inquiries and training
• Research submitted tickets to find answers and resolutions for members

Required Qualifications, Training, and Education

• 3-5 years of customer service or related experience, with at least 6 months of Service Help Desk experience
• High school diploma required
• Must meet all expectations of an Agent 3
• Advanced skills in Microsoft Office and familiarity with Symitar
• Ability to work in a multi-channel environment and deliver exceptional member experiences