Account Resolution Specialist

Job Summary

A company is looking for an Account Resolution Specialist to support outreach efforts for federal student loan obligations.

Key Responsibilities of the Account Resolution Specialist:

• Engage with assigned account holders through outbound calls regarding overdue federal student loan balances
• Manage a large monthly account queue while ensuring consistent follow-up and progress toward resolution
• Guide individuals to appropriate government loan servicing resources and document call outcomes accurately

Qualifications and Skills for the Account Resolution Specialist:

• Demonstrated customer service or call center experience with confidence in handling frequent outbound calls
• Comfort working remotely with minimal supervision while meeting productivity and quality expectations
• Working knowledge of Microsoft Office Suite and general computer systems
• Bilingual communication skills are preferred but not required