Account Resolution Specialist

Job Summary

Focused on managing disputes and fraud cases, the full-time remote Account Resolution Specialist will handle past-due accounts, ensuring accurate documentation and compliance while collaborating with a close-knit team.

Key responsibilities

• Own the dispute process for past-due accounts from initial complaint through timely resolution
• Manage fraud cases, including investigation, communication, and documentation in compliance with bank requirements
• Log and document bankruptcy accounts, prepare collection notices, and assist with other collections tasks as needed

Required qualifications

• 3 to 5 years of experience in commercial collections, recovery, or loan servicing with a focus on disputes, fraud, or bankruptcy
• Working knowledge of FDCPA, FCRA, and bankruptcy fundamentals
• Strong investigation and documentation skills with the ability to manage a caseload independently
• Team-player mindset with a positive attitude and willingness to assist beyond core responsibilities
• Sharp attention to detail and curiosity to learn new processes and systems