Account Review Specialist

Job Summary

A company is looking for an Account Review Specialist.

Key Responsibilities

• Establish and maintain relationships with assigned business accounts, serving as the main contact for operational issues
• Assist with delinquency management, client systems, and program implementations while promoting electronic solutions
• Ensure high service satisfaction by following up on inquiries, providing training, and coordinating with internal teams

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Typically three to five years of customer service experience
• Thorough knowledge of operational processes and company products and services
• Proficient in relevant computer systems for reporting and troubleshooting
• Ability to perform interest calculations and account adjustments