Account Service Coordinator

Job Summary

Managing yearbook agreements, the full-time Account Service Coordinator will maintain accurate records, provide technical and customer support throughout the design and production process, and collaborate with advisers and internal teams to ensure a smooth experience from setup to delivery, with the option to work remotely.

Key responsibilities

• Receive and process signed yearbook agreements, updating bookings and entering event details
• Provide prompt, professional support to customers via phone, chat, and Salesforce, resolving inquiries and issues efficiently
• Assist customers with navigating their yearbook website and provide ongoing technical support for website-related issues

Required qualifications

• Associates degree or equivalent experience
• 2+ years of customer service experience or an equivalent combination of education and experience
• Intermediate to advanced computer skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Working knowledge of Salesforce
• Strong problem-solving and organizational skills