Account Services Analyst

Job Summary

A company is looking for an Account Services Analyst to serve as a technical point of contact for mid-market customers.

Key Responsibilities

• Manage technical relationships with mid-market customers, providing guidance and best practices
• Conduct Executive Business Reviews and technical health checks to ensure optimal product utilization
• Proactively identify and resolve technical issues while collaborating with internal teams

Required Qualifications

• Bachelor's degree preferred
• Proven experience in a technical success or technical account management role
• 2+ years of industry/product experience
• Strong technical acumen with the ability to understand complex products and services
• Experience in collaborating across teams to manage multiple priorities