Account Services Specialist

Job Summary

Working remotely in a full-time capacity, the Account Services Specialist will manage client interactions through phone and email, focusing on client retention and improving processes while collaborating with various departments.

Key responsibilities

• Serve as a knowledgeable contact for clients' day-to-day needs and manage escalations effectively
• Document all communications with clients to ensure continuity of client history and improve resolution experiences
• Participate in ongoing learning and collaborate with teams to enhance customer experience and operational efficiencies

Required qualifications

• Experience in client services or account management roles
• Strong analytical skills with the ability to manage complex tasks
• Knowledge of Benefits/COBRA and related system functionalities
• Proven conflict resolution skills and ability to de-escalate client issues
• Ability to meet team and individual performance metrics consistently