Account Services Support Representative

Job Summary

Providing administrative support to Call Center staff, the part-time Account Services Support Representative will manage data in spreadsheets, handle correspondence, and assist with enhancing member experiences while working onsite in Baltimore with a hybrid option after 90 days.

Key responsibilities

• Manage data entry and maintain department reports and procedure manuals
• Assist with client correspondence and processing account-related instructions
• Collaborate with Call Center staff to improve service quality and member satisfaction

Required qualifications

• High School Diploma or General Education Degree (GED)
• One year of administrative experience
• Preferred one year of experience in financial services
• Proven PC skills and ability to operate in a fast-paced environment
• Demonstrated administrative skills with attention to detail