Account Servicing Assistant Manager

Job Summary

Assisting the Account Servicing Manager with daily operations, the full-time remote Account Servicing Assistant Manager will oversee staff training, monitor phone coverage, and support various departments with customer service tasks.

Key responsibilities:

• Supervise department staff and manage daily workload and scheduling for collection teams
• Assist with Account Servicing projects and address process improvement areas with agents and managers
• Complete customer service duties, including payment processing and resolving customer disputes

Required qualifications:

• Associate's degree in business, finance, communication, marketing, or related field, or 2 years of relevant experience
• Proficiency in Word Processing, Spreadsheet, and Internet software
• Ability to effectively present information and respond to inquiries from various stakeholders