Account Specialist

Job Summary

A company is looking for an Account Specialist focused on customer care and account management for users of the Arch System.

Key Responsibilities

• Provide customer support throughout the account management process, including pre-deployment and ongoing support
• Maintain and update project trackers, ensuring accurate tracking of tasks and timelines
• Generate reports and monitor deployment metrics, addressing any issues to ensure customer satisfaction

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Three to five years of customer service or data management experience
• Experience working in a remote environment
• Strong computer skills, including MS Outlook, Word, and Excel
• Experience in a distribution company or emergency medical/hospital-related field is a plus