Account Specialist

Job Summary

A company is looking for an Account Specialist to join their Customer Experience team.

Key Responsibilities

• Engage customers and resolve issues to ensure satisfaction
• Manage the order process, including entry, verification, and accuracy checks
• Act as a liaison between customers and internal departments for support and issue resolution

Required Qualifications

• Associate's degree or 3+ years of customer service experience
• Preferred experience in flooring, rubber industry, or manufacturing
• Experience with ERP or CRM systems is preferred
• Proficiency in Microsoft Office Suite and typing speed of at least 40 words per minute
• Strong math skills are required